Mainstreet Credit Union - Olathe East Branch in 14280 West 135th Street

Customer Reviews about Mainstreet Credit Union - Olathe East Branch:

• ★ ★ ★ ★ ★
  Great rates and the car warranty they offered was amazing. It was half the cost of the car dealers and 5x better benefits. I never had trouble using it and more than paid for itself.
  By John Koehler, August 12, 2017
• ★ ★ ★ ☆ ☆
  Behind technologically, but overall good. Always been nice to me, reliable, and it gets the job done well.
  By Kyle Murphy, July 02, 2017
• ★ ★ ★ ☆ ☆
  I moved my money from Community America Credit Union to here about three years ago because I had heard they were more customer oriented. While some of the employees at the 135th St. location do bend over backwards for customers, other employees with the credit union are less than desirable to deal with (e.g. negative attitudes), and the credit union is definitely behind from a technological standpoint. For example, when we applied for a credit card, they would not do it over the phone. We had to drive up to the credit union to complete an application. This was about a year and a half ago. When we applied for auto loans, it took them almost two days to get us a finalized response after we submitted the invoices/book out sheet and the buyers' orders. We were both approved quicker elsewhere and at lower interest rates (e.g. 0% and 2.9%), so we didn't end up financing the loans with them. While I get that they cannot compete with 0%, there is no excuse for the poor turn around time and a higher rate (something like 3.4 at the time). But I will say that if you complain to management, they attempt to correct the problems. But a customer shouldn't have to chronically complain to get their credit union in to the 21st century. I kind of wish I stayed with Community America at this point, but it is too much of a hassle to switch everything again. But I will switch if things get worse.
  By Chris C, November 17, 2016
• ★ ★ ★ ★ ★
  I have been with Mainstreet credit union for many many years. They have always been courteous, knowledgeable and very willing to help you in anyway they can. I highly recommend them.
  By Pamela Larue, October 28, 2016
• ★ ☆ ☆ ☆ ☆
  The majority of the employees are surly and boderline rude, I suppose taking their cue from the manager. There are a few nice and friendly ones but they are hard to come by. If you can get past the surly employees, they are still a bit behind technologically and do some parts of the transactions by hand and the service is SLOW. Think you can pop through the drive-thru and deposit a check quickly? Be prepared for it to take at least 5min, but most likely longer. Think you can drop in the lobby and be in and out? Again things move at a slow pace here. The final straw came when the bank manager gave my wife a hard time about cashing a check for our son when we had plenty of money in our account to cover the check because it is a somewhat dormant account. Our main bank is still out of state and we are looking for a new bank to transition to after our move, needless to say it will NOT be Mainstreet! We moved over to Community America and could not be happier! Will be closing our Mainstreet account and am looking forward to not having to deal with this bank any longer.
  By David Dorris, October 08, 2016

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About Mainstreet Credit Union - Olathe East Branch in Olathe